Support

Something not working, a question about your data, or an idea for the alpha? Write to us — a person reads every message.

Reporting a bug

The more of this you include, the faster we can fix it:

• the app version (Account → Version) and your iPhone model and iOS version;
• what you did, what you expected, and what happened instead;
• when it happened (date, time and time zone) and, for a ride, the journey’s name;
• whether NextBend’s location access was set to “Always” or “While Using”, and whether Low Power Mode was on;
• screenshots or a screen recording, if you can.

For a problem with a recording, you can also attach the journey’s report: open the journey, tap Share and choose Export report (JSON).